Privacy notice
Updated on 10 November 2026.
Data controller
Five Roses, Flavia Botti, Corso Italia 156, 56125 Pisa, Italy, VAT IT01959740505. Contact: info@fiveroses.it, +39 338 387 1673.
What we collect
Only the details you send with the availability form or by writing to us (name, email, phone if you give it, dates, number of guests, message). The site uses no tracking cookies, no analytics and no advertising.
Why
To answer your request and, if you wish, to handle your booking. Legal basis: pre-contractual steps taken at your request (GDPR art. 6.1.b). For guests who stay, registering identity documents is a legal obligation in Italy.
Spam protection
The form uses Cloudflare Turnstile to tell people from bots: it only starts when you begin filling in the form and may collect technical browser data, as described in Cloudflare’s privacy policy (cloudflare.com/privacypolicy).
How long
Requests that do not turn into bookings are deleted within 12 months. Booking records are kept for as long as tax and legal obligations require.
Who we share it with
Nobody, except where the law requires it (guest registration with the police, tourist tax with the City of Pisa). Emails pass through our hosting provider’s servers.
Your rights
You can ask at any time to access, correct, delete or restrict your data by writing to info@fiveroses.it. You can also complain to the Italian data protection authority (garanteprivacy.it).
Maps and external links
The map on the “Where we are” page comes from OpenStreetMap and only loads when you scroll to it. Links to Google Maps, WhatsApp, Booking.com and Tripadvisor lead to external services with their own privacy policies.